Understanding fees for refunded payments

Payments · Refunds · Pricing

Cancellations for bookings made through VRBO or Directly will incur a cancellation fee upon refunding a payment/charge. Stripe charges a 3% processing fee for the original transaction and another 3% fee to process a refund.  

A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Desert Sky Realty & Investments does not return our processing fees when a payment is refunded.